Contact Information – Coverage and Claims Status

Choose the type of coverage or claims you are inquiring about:

Health, dental or out-of-country
Disability


Health and dental coverage and claims information Online/E-mail – GroupNet for Plan Members The quickest way to get information about your coverage and claims status, or to contact a customer service representative by secure e-mail, is to sign up for personalized, secure online access to GroupNet for Plan Members. Sign in now or self-register (Note: If you can’t access GroupNet for Plan Members, please call 1-800-957-9777 or e-mail us for coverage or claims information.) Learn more about GroupNet for Plan Members Phone *Health & Dental:* Choose the toll-free number from the list below for the office to which you normally send your claims. (For TTY service, use the toll-free TTY line.) Out-of-Country: For emergency travel medical coverage inquiries, use the toll free number indicated below for out-of-country claims. (For TTY service, use the toll-free TTY line.) Mail Choose the mailing address from the list below for the office to which you normally send your claims.
London Health and Dental Benefits/Service Office 255 Dufferin Avenue London ON N6A 4K1 Toll free: 1-800-263-5742	Montreal Health and Dental Benefits/Service Office Place Bonaventure Suite 5800 800 de La Gauchetiere W. Montreal QC H5A 1B9 Toll free: 1-800-663-2817	Regina Health and Dental Benefits/Service Office PO Box 4408 Regina SK S4P 3W7 Toll free: English: 1-866-289-5675 French: 1-866-814-6503

Toronto Health and Dental Benefits/Service Office PO Box 4076 Station A Toronto ON M5W 3A3 Toll free: 1-800-461-6090	Winnipeg Health and Dental Benefits/Service Office PO Box 3050 Stn. Main Winnipeg MB R3C 0E6 Toll free: 1-800-957-9777	Out-of-Country claim inquiries Toll free: 1-800-957-9777

TTY line - available for the deaf or hard of hearing Toll free: 1-800-990-6654 Phone: (204) 946-7281


Disability Claims Inquiries For disability claims inquiries, contact the Disability Management Services Office (DMSO) below that is nearest you. (For TTY phone services, use the toll-free TTY line.)

Alberta	Edmonton DMSO Phone: 780-917-7776 Fax: 780-425-0744 Toll free: 1-888-328-8688	Calgary DMSO PO Box 1707, Stn. M Calgary AB T2P 3C4 Phone: 403-515-5900 Fax: 403-234-7565

Atlantic Provinces	Halifax DMSO PO Box 158 Station M Halifax NS B3J 3V2 Phone: 902-429-8377 Fax: 902-423-5499

British Columbia	Vancouver DMSO Phone: 604-646-1200 Fax: 604-684-2399	Langley DMSO Phone: 604-455-2700 Fax: 604-455-2701 Toll free: 1-877-262-0749

Manitoba	Winnipeg DMSO PO Box 1055 Winnipeg MB R3C 2X4 Phone: 204-946-7399 Fax: 204-946-4138

Ontario	Central Toronto DMSO Phone: 416-552-6446 Fax: 416-597-9978	Hamilton DMSO Phone: 905-317-2660 Fax: 905-317-2642
	London DMSO Phone: 519-435-7229 Fax: 519-435-7000	Ottawa DMSO Phone: 613-761-3940 Fax: 613-725-0388
	Sault Ste. Marie DMSO Phone: 705-254-6667 Fax: 705-254-6940	Scarborough DMSO Phone: 416-290-3770 Fax: 416-290-3779

Québec	Montreal DMSO Phone: 514-350-7900 Fax: 514-350-7925

Saskatchewan	Regina DMSO Phone: 306-751-6976 Fax: 306-751-6800

TTY line - available for the deaf or hard of hearing Toll free: 1-800-990-6654 Phone: 204-946-7281

GroupNet for Plan Members

Learn more about GroupNet for Plan Members

Keeping Costs Down

Find out how you can help protect your benefits plan from rising costs.

Questions?

Contact your plan administrator, or go to our Contact Information – Coverage and Claims Status page.

Need to Make Changes?

To update your personal information, contact your plan administrator.

Contact Information – Coverage and Claims Status

Health and dental coverage and claims information

Online/E-mail – GroupNet for Plan Members

Phone

Mail

Disability Claims Inquiries