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Disability Claims

For forms and information about how to submit your disability claim, go to the Apply for Disability Income Benefits page.

For disability claims inquiries, contact the Disability Management Services Office (DMSO) associated with your claim. (If you are deaf or hard of hearing and use a TTY machine, please call us at 1-800-990-6654 or 204-946-7281 in Winnipeg.)


Edmonton DMSO
Phone: 780-917-7776
Fax: 780-425-0744
Toll free: 1-888-328-8688
Email this office

Calgary DMSO
PO Box 1707, Stn. M
Calgary AB T2P 3C4

Phone: 403-515-5900
Fax: 403-234-7565
Toll free: 1-866-221-8524
Email this office


Atlantic Provinces

Halifax DMSO
PO Box 158 Station M
Halifax NS B3J 3V2

Phone: 902-429-8377
Fax: 902-423-5499
Toll free: 1-800-929-7993
Deaf or Hard of Hearing Line: 1-800-990-6656
Email this office


British Columbia

Vancouver DMSO
Phone: 604-646-1200
Fax: 604-684-2399
Toll free: 1-888-292-4111
Email this office

Langley DMSO
Phone: 604-455-2700
Fax: 604-455-2701
Toll free: 1-877-262-0749
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Winnipeg DMSO
PO Box 1055
Winnipeg MB R3C 2X4

Phone: 204-946-7399
Fax: 204-946-4138
Toll free: 1-800-665-8622
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Group Disability Benefits
Phone: 204-946-8936
Fax: 204-946-8039
Toll free: 1-877-273-2159
Email this office



Central Toronto DMSO
Phone: 416-552-6446
Fax: 416-597-9978
Toll free: 1-866-544-9415
Email this office

Hamilton DMSO
Phone: 905-317-2660
Fax: 905-540-9230
Toll free: 1-800-330-2270
Email this office

London DMSO
Phone: 519-435-7229
Fax: 519-435-7000
Toll free: 1-866-325-6413
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Ottawa DMSO
Phone: 613-761-3940
Fax: 613-725-0388
Toll free: 1-800-283-5375
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Scarborough DMSO
Phone: 416-290-3770
Fax: 416-290-3779
Toll free: 1-800-761-7444
Email this office



Montreal DMSO
Phone: 514-350-7900
Fax: 514-350-7925
Toll free: 1-888-878-6059
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Regina DMSO
Phone: 306-751-6976
Fax: 306-751-6800
Toll free: 1-866-379-2566
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GroupNet for Plan Members

Keeping Costs Down

Find out how you can help protect your benefits plan from rising costs.


Contact your plan administrator, or go to our Contact Information – Coverage and Claims Status page.

Need to Make Changes?

To update your personal information, contact your plan administrator.