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Contact Information – Coverage and Claims Status Choose the type of coverage or claims you are inquiring about:
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Health and dental coverage and claims information
- Online/E-mail – GroupNet for Plan Members
The quickest way to get information about your coverage and claims status, or to contact a customer service representative by secure e-mail, is to sign up for personalized, secure online access to GroupNet for Plan Members.
- Phone
Health & Dental: Choose the toll-free number from the list below for the office to which you normally send your claims. (For TTY service, use the toll-free TTY line.)
Out-of-Country: For emergency travel medical coverage inquiries, use the toll free number indicated below for out-of-country claims. (For TTY service, use the toll-free TTY line.)
- Mail
Choose the mailing address from the list below for the office to which you normally send your claims.
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London
Health and Dental Benefits/Service Office
255 Dufferin Avenue
London ON N6A 4K1
Toll free: 1-800-263-5742
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Montreal
Health and Dental Benefits/Service Office
Place Bonaventure
Suite 5800
800 de La Gauchetiere W.
Montreal QC H5A 1B9
Toll free: 1-800-663-2817
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Regina
Health and Dental Benefits/Service Office
PO Box 4408
Regina SK S4P 3W7
Toll free:
English: 1-866-289-5675
French: 1-866-814-6503
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Toronto
Health and Dental Benefits/Service Office
PO Box 4076 Station A
Toronto ON M5W 3A3
Toll free: 1-800-461-6090
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Winnipeg
Health and Dental Benefits/Service Office
PO Box 3050 Stn. Main
Winnipeg MB R3C 0E6
Toll free: 1-800-957-9777
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Out-of-Country claim inquiries
Toll free:
1-800-957-9777
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TTY line - available for the deaf or hard of hearing
Toll free: 1-800-990-6654
Phone: (204) 946-7281
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Disability Claims Inquiries For disability claims inquiries, contact the Disability Management Services Office (DMSO) below that is nearest you. (For TTY phone services, use the toll-free TTY line.) |
Alberta
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Edmonton DMSO
Phone: (780) 917-7776
Fax: (780) 425-0744
Toll free: 1-888-328-8688
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Calgary DMSO
PO Box 1707, Stn. M
Calgary AB T2P 3C4 Phone: (403) 515-5900
Fax: (403) 234-7565
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Atlantic Provinces
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Halifax DMSO
PO Box 158 Station M
Halifax NS B3J 3V2
Phone: (902) 429-8377
Fax: (902) 423-5499
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British Columbia
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Vancouver DMSO
Phone: (604) 646-1200
Fax: (604) 684-2399
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Manitoba
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Winnipeg DMSO
PO Box 1055
Winnipeg MB R3C 2X4
Phone: (204) 946-7399
Fax: (204) 946-4138
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Ontario
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Central Toronto DMSO
Phone: (416) 552-6446
Fax: (416) 597-9978
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Hamilton DMSO
Phone: (905) 317-2660
Fax: (905) 317-2642
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London DMSO
Phone: (519) 435-7229
Fax: (519) 435-7000
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Ottawa DMSO
Phone: (613) 761-3940
Fax: (613) 725-0388
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Sault Ste. Marie DMSO
Phone: (705) 254-6667
Fax: (705) 254-6940
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Scarborough DMSO
Phone: (416) 290-3770
Fax: (416) 290-3779
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Québec
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Montreal DMSO
Phone: (514) 350-7900
Fax: (514) 350-7925
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Saskatchewan
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Regina DMSO
Phone: (306) 751-6976
Fax: (306) 751-6800
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TTY line - available for the deaf or hard of hearing
Toll free: 1-800-990-6654
Phone: (204) 946-7281
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