Coverage Information and Changes
What do you want to do?
To get information about your existing coverage:
Speak with your financial security advisor, or contact PDAdmin Group.
To make changes to your coverage, such as upgrading, downgrading or adding optional benefits:
Speak with your financial security advisor or contact PDAdmin Group.
Your premium will be affected if you make the following changes:
- Add or remove coverage for a spouse or child
- Upgrade or downgrade your PlanDirect scale of coverage
- Add or remove optional coverage
- You, your covered spouse or child moves to another province or territory.
Your premium will also change at renewal.
You can upgrade your coverage at any time. The following upgrades are possible:
- From the Value Plan to the Basic, Advantage or Comprehensive Plan
- From the Basic Plan to the Advantage or Comprehensive Plan
- From the Advantage Plan to the Comprehensive Plan
Upgrades to the Premier Plan are not permitted.
You’ll have to provide updated medical information when you apply to upgrade your coverage. Any upgrade in coverage must be approved by Great-West, and is based on the medical information you provide.
You can decrease your level of coverage with PlanDirect after you have been covered at the higher level for one year. To do this, simply submit a request in writing to PDAdmin Group.
You can add the Accidental Death, Dismemberment and Specific Loss Benefit (up to age 71), and the Emergency Travel Medical Benefit (up to age 65) at any time, if you did not purchase them when you purchased your PlanDirect policy. Contact your financial security advisor or PDAdmin Group to make this additional purchase.
To add or remove PlanDirect coverage for your spouse or children:
Contact your financial security advisor or PDAdmin Group.
To update your personal information, such as your name or address:
Contact your financial security advisor or PDAdmin Group.
To change your method of payment for your PlanDirect premiums:
Contact your financial security advisor or PDAdmin Group.
To sign up for direct deposit of your claim payments:
Visit our Direct Deposit information page.
To change your beneficiary (if your PlanDirect plan includes the accidental death, dismemberment and specific loss benefit):
Complete the Change of Beneficiary for Accidental Death Benefit form [PDF] and send it to the address on the form.
You will receive written confirmation that your beneficiary has been changed.
If you live in Quebec, the designation of your spouse as beneficiary is irrevocable, unless you specifically make the designation revocable. You will not be able to change an irrevocable beneficiary designation without your spouse’s written consent.
If your beneficiary is a minor, we recommend you appoint a trustee using the form below.
To appoint a trustee:
Complete the Appointment of Trustee form [PDF] and send it to your financial security advisor or PDAdmin Group.
To renew your PlanDirect coverage:
Your policy is for a term of one year beginning on the effective date shown on your Policy Specifications.
Great-West will automatically renew your PlanDirect policy each year, on your policy's annual renewal date. Your Policy Specifications show your annual renewal date.
At each renewal, Great-West will re-establish your premium. Your new premium will take effect on the annual renewal date. Each year, your premium will be changed to reflect such things as increasing healthcare costs, shifts in expenses from provincial to private plans, and whether you have moved to a new age band. In most cases, you can expect your premium to increase on renewal. You will be notified at least 31 days before any change in premium.
To cancel your PlanDirect plan, or to cancel coverage for spouse and/or child(ren):
Submit a written request to your financial security advisor or PDAdmin Group.
Any requests must be submitted by the PlanDirect policyowner. Your coverage will end on the last day of the month in which you cancel your coverage. If you've paid premium in advance, it will be refunded as of the first of the month following your cancellation.
For information about the Preferred Vision Services discount:
Contact Preferred Vision Services Inc. directly at 1-800-668-6444, or visit their website at www.pvs.ca
For any other questions about your coverage:
Contact your financial security advisor or PDAdmin Group.
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