Individual Health Unit

The Individual Health Unit is a dedicated unit of experienced Great-West customer service representatives and claims examiners who are ready to serve you. We are here to answer any questions you may have about submitting claims or the status of your claims. We can also help you sign up for direct deposit of your claims, or update your direct deposit banking information.

How to contact the Individual Health Unit

By phone

Call toll-free 1-866-430-2863
Monday to Friday, 7 a.m. to 4:30 p.m. CST

By e-mail

By mail

The Great-West Life Assurance Company
Individual Health Unit
P.O. Box 6000
Winnipeg, MB R3C 3A5

For questions about your PlanDirect policy and coverage information, please contact PDAdmin Group.

Claim Forms

Print copies of the most commonly used PlanDirect claim forms.

Direct Deposit

You can now sign up for direct deposit of your claims payments.

Contact Us

For questions about your policy or to change your coverage or personal information, contact PDAdmin Group.

For questions about claims, contact our Individual Health Unit.