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Client service and satisfaction are our priority. If you have a concern about any of our products or services, you can contact our Ombudsman’s office.

For more information about our process for addressing concerns about your financial products and services, download the Client Satisfaction Process brochure [PDF].


  • Mailing address
    The Great-West Life Assurance Company
    255 Dufferin Avenue
    London, Ontario, Canada
    N6A 4K1
  • Fax number
    (519) 435-7679
  • Toll free number
  • Contact the Ombudsman by email

Deaf or Hard of Hearing Line
If you use a TTY machine, contact us at