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Group Products
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GroupNet™ for Plan Members
With GroupNet for Plan Members, your members can access an extensive array of secure online, self-service options, including fast and convenient answers to questions about their health and dental benefits coverage, claims, and more.
All your members need to do is register once, and connect to a world of secure, user-friendly services—available online, any time. Table Start
Solutions That Fit Your Needs
- Puts personalized benefits and claims information at your plan members’ fingertips
- Includes our free GroupNet Mobile app for Android™ devices, BlackBerry® or iPhone
- Provides access to health and wellness information
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Your plan members will enjoy the benefits of our secure online services, including:
GroupNet Mobile App
Watch our demo to get a glimpse of GroupNet Mobile’s many features for Android devices, BlackBerry and iPhone*. Your plan members can download GroupNet Mobile for free on Google Play, BlackBerry App World and the App Store. Table Start
*GroupNet Mobile is available for the following:
Android: Devices that use an operating system 2.2 or newer
BlackBerry: Models 9700 and newer. Some features of GroupNet Mobile may be compromised on older models including 9700 and 9800
iPhone: Operating system (iOS) 4.3 and newer Table End
With this app, your plan members can use their mobile devices to:
- Submit claims online.
- Access personalized coverage information about benefits, claims and more.
- View card information including: Member ID, Drug and Global Medical Assistance.
- Locate the nearest provider who has access to Provider eClaims through our built-in GPS mapping tool.
GroupNet for Plan Members Website
Self-registration
- Members can access the site immediately by registering online.
- An attempt by someone trying to impersonate a plan member will be flagged to the member—an important security feature for you and your plan members.
Online claims submission — Member eClaims
- Plan members can submit claims online, any time, by signing up for Direct Deposit.
- Our eClaims include a variety of covered services – prescription drugs, dentalcare, visioncare and paramedical services – depending on your plan design.
Pre-populated forms
- Members can download forms that are pre-populated with their name, plan and employee numbers, and mailing address.
- Reduces the need for you to maintain an inventory of forms.
Detailed claims information
- Members can check the status of a claim, and see the amount paid and how the claim was assessed.
- Up to 24 months of claims history information is available for viewing.
Coverage information
- Members can explore their top-level coverage inquiries (including deductibles, co-insurance and maximums).
- Coverage balance information is available.
- The most commonly sought-after information is presented first, to make navigation easier and save time on coverage inquiries for your members.
Health and wellness information
- GroupNet offers a rich source of health information, including a health risks self-assessment tool, plus detailed information on drugs, conditions and treatments.
- Members can access information relevant to their lives directly from their claims, learning more about their health, treatments and alternatives.
Direct deposit
- Members can sign up online for Direct Deposit of claim payments.
Help centre
- The functionality in GroupNet for Plan Members is supported by an extensive help system, including toll-free numbers for our customer contact centre if your plan members prefer to speak with a customer service representative directly.
More information
Your plan design will determine which online services are available to your members.
For more information, view our:
Information poster:
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