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Group Products
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GroupNet for Plan Members
With GroupNet for Plan Members, your members can access an extensive array of secure online, self-service options, including fast and convenient answers to questions about their health and dental benefits coverage, claims, and more.
All your members need to do is register once, and connect to a world of secure, user-friendly services—available online, anytime. Table Start
Solutions That Fit Your Needs
- Puts your plan members’ benefits and claims information at their fingertips
- Includes convenient personalized claim forms
- Provides access to health and wellness information
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Your plan members will enjoy the benefits of our secure GroupNet for Plan Members site, which include the following:
Self-registration
- Members can access the site immediately by registering online.
- An attempt by someone trying to impersonate a plan member will be flagged to the member—an important security feature for you and your plan members.
Pre-populated forms
- Members can download forms that are already filled out with their name, plan and employee numbers, and mailing address.
- Reduces the need for you to maintain an inventory of forms.
Detailed claims information
- Members can check the status of a claim, and see the amount paid and how the claim was assessed.
- Up to 24 months of claims history information is available for viewing.
Coverage information
- Members can explore their top-level coverage inquiries (including deductibles, co-insurance and maximums).
- Coverage balance information is available.
- The most commonly sought-after information is presented first, to make navigation easier and save time on coverage inquiries for your members.
Health and wellness information
- GroupNet offers a rich source of health information, including a health risks self-assessment tool, plus detailed information on drugs, conditions, and treatments.
- Members can access information relevant to their lives directly from their claims, learning more about their health, treatments and alternatives.
Direct deposit
- Members can sign up online for Direct Deposit of claim payments.
Help centre
- The functionality in GroupNet for Plan Members is supported by an extensive help system, including toll-free numbers for our customer contact centre if your plan members prefer to speak with a customer service representative directly
More information
Your plan design will determine which online services are available to your members.
For more information about GroupNet for Plan Members, view our:
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