Included Services

No matter which plan you choose, Sonata Health includes several valuable features that can help you get the most out of your coverage.

Quick claims payment

At Great-West, we’re committed to ensuring you get your claim payments quickly—typically within just a few days of the time we receive your claim. You’ll receive your claim payment by mail, with an explanation of the payment made.

To make receiving your claim payments even easier, you can also sign up for direct deposit.

Emergis Assure Card^®

Recognized by more than 7,500 pharmacies nationwide, the Emergis Assure Card makes using your prescription drug coverage easy. With Scales 1, 2, 3 or the Guaranteed Acceptance Plan (GAP), you simply present your Emergis Assure Card to your pharmacist when you purchase a prescription drug. Your pharmacist uses the card to confirm your eligibility and drug coverage and to apply any deductibles or coverage limits. You pay only for fees not covered by Sonata Health, and you receive a printed explanation of benefits.

If you live in Quebec, read the information for Quebec residents.

Direct deposit

You can have your Sonata Health claim payments automatically deposited to your bank account, free of charge.

Direct deposit is convenient, safe and secure. There are no delays receiving your cheques because of mail disruptions, no chance your cheques will be lost or stolen, and no need to deposit your cheques in person.

We will deposit your claim payment cheques directly into your account with any credit union, trust company or bank in Canada, and will send you an explanation of benefits statement indicating when your cheque was deposited.

If you have a Sonata Health plan, go to the Client Services section to find the form you need to sign up for direct deposit.

Preferred Vision Services

The Preferred Vision Services (PVS) program gives you a discount of up to 20% on eyewear purchased from a registered PVS location. The discount applies to frames, prescription lenses, contact lenses and lens extras, such as scratch guard and tints. Most locations will also apply the discount to non-prescription eyewear and accessory items.

To get your discount, present your Sonata Health ID card at any PVS outlet, select your eyewear and pay the reduced PVS price at the time of purchase. You can then submit any visioncare claim to us as usual.

For more information or to find a PVS location near you, call the PVS toll-free number at 1-800-668-6444 or visit the PVS website at www.pvs.ca.

Best Doctors^®

Having the best medical knowledge for any important healthcare decision can make a critical, even lifesaving difference.

Best Doctors allows you and your physician to consult with the best specialists worldwide to ensure that the diagnosis is correct and the best treatment options are being considered. Over 50,000 specialists make up the Best Doctors network.

Most common conditions are covered, so if you’ve been diagnosed with or suspect a serious illness, call Best Doctors. Where applicable, they will assign a personal nurse advocate to your case, who will help gather all relevant medical information and provide support and guidance throughout the process. The Best Doctors team of world-class experts will perform an exhaustive analysis of your medical information and tests, and will re-test all pathology specimens. Best Doctors will provide you with specific diagnosis and treatment options, involving you and your treating physician in a unique collaborative effort that may help improve recovery time and outcomes, extend life expectancy, or reduce invasive procedures.

Travel medical card

The travel medical card is a convenient wallet card you will receive if you choose the Emergency Travel Medical Benefit option with your Sonata Health plan, or if you have the Guaranteed Acceptance Plan (GAP).

The card makes it easy for you to access medical services, supplies and assistance in case of a medical emergency, if you’re travelling outside of Canada and are faced with a medical emergency.