Included Services
No matter which plan you choose, your PlanDirect plan includes several valuable features. These features help you get the most out of your PlanDirect coverage.
Quick claims payment
At Great-West, we’re committed to ensuring you get your claim payments quickly—typically within just a few days of the time we receive it. You’ll receive your claim payment by mail, with an explanation of the payment made.
To make receiving your claim payments even easier, you can also sign up for direct deposit.
Direct deposit
You can have your PlanDirect claim payments automatically deposited to your bank account, free of charge.
Direct deposit is convenient, safe and secure. There are no delays receiving your cheques because of mail disruptions, no chance your cheques will be lost or stolen and no need to deposit your cheques in person.
We’ll deposit your claim payment cheques directly into your account with any credit union, trust company or bank in Canada and send you an explanation of benefits statement indicating when your cheque was deposited.
If you have a PlanDirect plan, you can visit our Client Services section to find the form you need to sign up for direct deposit.
PVS
The PVS visioncare and hearing aid program provides a discount on quality eyewear and hearing aids as an added feature of your PlanDirect plan. Most PVS locations also apply the discount to non-prescription eyewear, accessories and laser eye surgery.
Visit the PVS website or call the PVS information centre toll free at 1-800-668-6444 for a list of practitioners affiliated with PVS.
- When you visit the practitioner and before you make your purchase, identify your PVS program member status by presenting your PlanDirect ID card.
- Some providers do not offer a discount on contact lenses. In some cases you cannot combine the PVS discount with a promotional discount that the practitioner is offering. Check with your practitioner before making your purchase.
- You are not limited to making a purchase through a PVS provider. You can go to the provider of your choice.
If your plan provides coverage for visioncare or hearing aids, submit your claim as usual. PVS does not impact the practitioner’s clinical role or professional judgment.
Individual Health Unit
The Individual Health Unit is a dedicated team of claims examiners at Great-West. We are happy to help PlanDirect policy owners with their claims-related needs.
The Individual Health Unit can help you with:
- Questions you may have about your policy
- Submitting claim forms
- Getting additional copies of forms
Our Client Services section explains how PlanDirect policy owners can get in touch with the Individual Health Unit.
Travel medical card
The travel medical card is a convenient wallet card you will receive if you add the Emergency Travel Medical Benefit option to your PlanDirect plan.
The card makes it easy for you to access medical services, supplies and assistance in case of a medical emergency, if you are travelling outside of Canada and you’re faced with a medical emergency.
Counselling and referral services
Health Information Service
A reliable remedy for health concerns
Need answers to simple health questions, or worry that symptoms may point to something more serious? This service can help. You get information and reassurance with one phone call, 24 hours a day, 7 days a week. A registered nurse provides personalized, telephone assistance.
Family Support Service
Support for what matters most
Links you to a network of qualified, on-call healthcare and home care professionals. Whether you are looking for a solution to a home care emergency or planning long-term care, you get the guidance they need. This is a referral service only, it does not cover the fees for professional and support services.
Nutrition Support Service
Nourishing expert advice
Offers a proactive, self-care approach to wellness. Helps you make positive changes to your diet by examining the underlying issues associated with weight loss/gain, eating routines and lifestyle changes. Solutions include a self-directed package of useful tips, information and resources as well as professional consultation with a Registered Dietician in more complex situations.
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