The Great-West Life Assurance Company is a member of Assuris (formerly CompCorp). Assuris is a not for profit organization, funded by the life insurance industry that protects Canadian policyholders against loss of benefits due to the financial failure of a member company.
Details about the extent of Assuris’ protection are available online or in its brochure, which can be obtained from your financial security advisor, the Great-West Life Ombudsman office or directly from Assuris by contacting them via email or by calling 1-866-878-1225.
OmbudService for Life & Health Insurance – Consumer resources
Great-West Life is a member of the OmbudService for Life & Health Insurance (OLHI). This independent service assists consumers with questions and concerns about life and health insurance products and services through:
OLHI Consumer Assistance Centre, which is staffed by counsellors with extensive experience and knowledge, and is available in English and French (1-800-268-8099 English; 1-800-361-8070 French).
Practical consumer guides that contain information and advice on products, the kind of coverage that is available, how to select and deal with a financial security advisor and many other useful tips.
Canadian Life and Health Insurance Association – Consumer Code of Ethics
Great-West Life is a member of the Canadian Life and Health Insurance Association, a voluntary trade association which represents the collective interests of its member life and health insurers. Since 1990 all members have undertaken to adhere to the Consumer Code of Ethics as a condition of membership.
This Code focuses on fair treatment of consumers through:
A competitive marketplace
Clear and straightforward advertising
Competent sales and services
Respecting the privacy of consumers
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