IMPORTANT NOTICE: As of Jan. 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company became one company – The Canada Life Assurance Company. It will take some time to update our websites, materials and forms, so until we’re done, all references to Great-West Life or London Life are to be understood as referring to The Canada Life Assurance Company.
We are committed to treating our customers and other stakeholders in a professional and courteous manner and strive to be prompt and fair in our decisions and actions.
The Great-West Life Assurance Company is a member of Assuris (formerly CompCorp). AssurisOpens a new website in a new window is a not for profit organization, funded by the life insurance industry that protects Canadian policyholders against loss of benefits due to the financial failure of a member company.
Details about the extent of Assuris’ protection are available online or in its brochure, which can be obtained from your financial security advisor, the Great-West Life Ombudsman office or directly from Assuris by contacting them via email or by calling 1-866-878-1225.
OmbudService for Life & Health Insurance – Consumer resources
Great-West Life is a member of the OmbudService for Life & Health Insurance (OLHI). This independent service assists consumers with questions and concerns about life and health insurance products and services through: