Find and complete your claim forms if you're covered under Ambassador, CANUS or Welcome Plan.
Plan members can contact MSH INTERNATIONAL for all coverage and claims inquiries. Reference policy number PM8277415GWL (previously L614105920).
Email MSH INTERNATIONAL
Visit the MSH member siteOpens a new website in a new window and click Members Area Login
Toll-free within North america: 1-866-767-7959
Outside North America, phone collect: 403-537-8823
All claim forms for CANUS plans (which cover U.S. residents who work for Canadian employers) can be found on the Aetna International website.Opens a new website in a new window
To register (have your ID card handy):
To log in:
Visit the Aetna websiteOpens a new website in a new window; click on Member Log In on the left-hand side of the webpage. Enter your User Name and Password in the designated fields.
Click the Log in button.
For any coverage or claims inquiries, you can contact Aetna by phone, email or fax (reference your Aetna control number for any inquiries):
Fax: For claims: 800-475-8751
These forms are for plan members working in Canada, who are not eligible for government healthcare coverage and are covered by Welcome Plan.