Health SolutionsPlus Visa payment card claims
Contact information
If you have questions about your card, your healthcare spending account (HCSA), or to check your current account balance:
Claim forms
Health SolutionsPlus uses a Visa® payment card for claims. If your card has been declined, you choose not to use it at a provider location, or your provider is not a part of Great-West’s approved network, you can still submit a Health SolutionsPlus claim form.
After you complete the claim form, print, sign and mail it to the Benefit Payment Office (BPO) at the address shown on the back of the form.
Answers to questions about your card
Where will my card be accepted?
Your Health SolutionsPlus card will be accepted as payment for eligible healthcare expenses at all approved provider locations. The card will not work at clinics or stores that do not offer eligible goods and services like restaurants, bookstores or gas stations.
How will I know the balance of my Health SolutionsPlus accounts?
To check your current balance, sign in to GroupNet for Plan Members Opens a new website in a new window or call our Health SolutionsPlus line toll-free at 1-877-883-7072. Hours are 7 a.m. to 6 p.m. CST for service in English and 7 a.m. to 5 p.m. CST for service in French.
Why do I need to save all my receipts?
We perform random audits and request paper copies of receipts for expenses. Please keep original receipts for all purchases made with your card for 12 months from the date of purchase.
Why might my card not work?
Your card may be declined if:
- You haven’t activated your card.
- You’ve tried to use your card before the 24-hour after-activation period is over.
- The purchase is for an amount that exceeds your account balance.
- The provider is experiencing technical problems.
- The provider is not an approved location.
What should I do if my card is lost or stolen?
Call our Health SolutionsPlus line toll-free at 1-877-883-7072 to report a lost or stolen card.