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  • fr
  • GroupNet for Plan Members: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • Qtrade Investor: Trades and investments File opens in a new window
  • Personal Investments: Personal investment products File opens in a new window
  • Solutions Banking: Solutions Banking File opens in a new window
  • GroupNet for Plan Administration: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • Your Key Connection: Advisor portal File opens in a new window
  • GroupNet for Plan Administration: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • e-Benefit: Individual health and dental insurance File opens in a new window
  • You and your family
  • Plan sponsors | employers
  • Advisors
  • fr
Home - Great-West Life logo
  • Products
    • Group benefits
    • Group retirement
    • Business owner insurance
  • About us

    About us

    • Who we are
    • Corporate social responsibility
    • Consumer information
    • Financial information
    • Governance
    • Careers
  • News
    • Company highlights
    • News releases
  • Forms
  • Contact us
  • Discover
    • Saving for the future
    • Protecting what matters
    • Supporting your retirement
Search
  • You and your family
  • Plan sponsors | employers
  • Advisors
  • Products
    • Group benefits
    • Group retirement
    • Business owner insurance
  • About us
    • About us
      About us
      • Who we are
      • Corporate social responsibility
      • Consumer information
      • Financial information
      • Governance
    • Careers
  • News
    • Company highlights
    • News releases
  • Forms
  • Contact us
  • Discover
    • Saving for the future
    • Protecting what matters
    • Supporting your retirement
  • Sign in
    • GroupNet for Plan Members Health insurance & benefits File opens in a new window
    • GRS Access Group retirement File opens in a new window
    • Qtrade Investor Trades and investments File opens in a new window
    • Personal Investments Personal investment products File opens in a new window
    • Solutions Banking Solutions Banking File opens in a new window
    • GroupNet for Plan Administration Health insurance & benefits File opens in a new window
    • GRS Access Group retirement File opens in a new window
    • Your Key Connection Advisor portal File opens in a new window
    • GroupNet for Plan Administration Health insurance & benefits File opens in a new window
    • GRS Access Group retirement File opens in a new window
    • e-Benefit Individual health and dental insurance File opens in a new window
  • fr
  • GroupNet for Plan Members: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • Qtrade Investor: Trades and investments File opens in a new window
  • Personal Investments: Personal investment products File opens in a new window
  • Solutions Banking: Solutions Banking File opens in a new window
  • GroupNet for Plan Administration: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • Your Key Connection: Advisor portal File opens in a new window
  • GroupNet for Plan Administration: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • e-Benefit: Individual health and dental insurance File opens in a new window
  • You and your family
  • Plan sponsors | employers
  • Advisors
  • fr
Home - Great-West Life logo
  • About us

    About us

    • Who we are
    • Corporate social responsibility
    • Consumer information
    • Financial information
    • Governance
    • Careers
  • News
    • Company highlights
    • News releases
  • Contact us
Search
  • You and your family
  • Plan sponsors | employers
  • Advisors
  • About us
    • About us
      About us
      • Who we are
      • Corporate social responsibility
      • Consumer information
      • Financial information
      • Governance
    • Careers
  • News
    • Company highlights
    • News releases
  • Contact us
  • Sign in
    • GroupNet for Plan Members Health insurance & benefits File opens in a new window
    • GRS Access Group retirement File opens in a new window
    • Qtrade Investor Trades and investments File opens in a new window
    • Personal Investments Personal investment products File opens in a new window
    • Solutions Banking Solutions Banking File opens in a new window
    • GroupNet for Plan Administration Health insurance & benefits File opens in a new window
    • GRS Access Group retirement File opens in a new window
    • Your Key Connection Advisor portal File opens in a new window
    • GroupNet for Plan Administration Health insurance & benefits File opens in a new window
    • GRS Access Group retirement File opens in a new window
    • e-Benefit Individual health and dental insurance File opens in a new window
  • fr
  • GroupNet for Plan Members: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • Qtrade Investor: Trades and investments File opens in a new window
  • Personal Investments: Personal investment products File opens in a new window
  • Solutions Banking: Solutions Banking File opens in a new window
  • GroupNet for Plan Administration: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • Your Key Connection: Advisor portal File opens in a new window
  • GroupNet for Plan Administration: Health insurance & benefits File opens in a new window
  • GRS Access: Group retirement File opens in a new window
  • e-Benefit: Individual health and dental insurance File opens in a new window

Forms

Print, complete and mail your Health SolutionsPlus claim form or learn more about your Health SolutionsPlus card.

  • Frequently used forms
  • Group claim forms
  • Standard claim forms
  • Apply for disability income benefits
  • Ambassador, CANUS and Welcome Plan claim forms
  • Group critical illness claim forms
  • Out-of-country claim forms
  • Health SolutionsPlus claim forms
  • Application and evidence forms
  • Prior authorization forms
  • Drug dosage increase form
  • Direct deposit form
  • Brand name drug coverage form
  • Sonata claim forms
  • PlanDirect claim forms
  • Prelude claim forms

Health SolutionsPlus Visa payment card claims

Contact information

If you have questions about your card, your healthcare spending account (HCSA), or to check your current account balance:

  • Sign in or register for GroupNet™ for Plan Members File opens in a new window
  • Call our Health SolutionsPlus line toll-free at 1-877-883-7072
  • 7 a.m. to 6 p.m. CST for service in English
  • 7 a.m. to 5 p.m. CST for service in French

Claim forms

Health SolutionsPlus uses a Visa® payment card for claims. If your card has been declined, you choose not to use it at a provider location, or your provider is not a part of Great-West’s approved network, you can still submit a Health SolutionsPlus claim form.

After you complete the claim form, print, sign and mail it to the Benefit Payment Office (BPO) at the address shown on the back of the form.

  • Health SolutionsPlus healthcare claim form – M635D(HSPT-W) pdf File opens in a new window
  • Health SolutionsPlus dentalcare claim form – M445D(HSPT-W) pdf File opens in a new window
  • Health SolutionsPlus Healthy Living Account claim form – M7311 pdf File opens in a new window

Answers to questions about your card

Where will my card be accepted?

Your Health SolutionsPlus card will be accepted as payment for eligible healthcare expenses at all approved provider locations. The card will not work at clinics or stores that do not offer eligible goods and services like restaurants, bookstores or gas stations.

How will I know the balance of my Health SolutionsPlus accounts?

To check your current balance, sign in to GroupNet for Plan Members File opens in a new window or call our Health SolutionsPlus line toll-free at 1-877-883-7072. Hours are 7 a.m. to 6 p.m. CST for service in English and 7 a.m. to 5 p.m. CST for service in French.

Why do I need to save all my receipts?

We perform random audits and request paper copies of receipts for expenses. Please keep original receipts for all purchases made with your card for 12 months from the date of purchase.

Why might my card not work?

Your card may be declined if:

  • You haven’t activated your card.
  • You’ve tried to use your card before the 24-hour after-activation period is over.
  • The purchase is for an amount that exceeds your account balance.
  • The provider is experiencing technical problems.
  • The provider is not an approved location.

What should I do if my card is lost or stolen?

Call our Health SolutionsPlus line toll-free at 1-877-883-7072 to report a lost or stolen card.

  • Health SolutionsPlus Visa Payment Card Cardholder Agreement – Terms and Conditions pdf File opens in a new window
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