How to submit your claim form
Once your claim form is completed, send it by mail to the address on the form.
We need all the information that we ask for on the forms. To avoid delays, ensure all questions are answered in full.
Be sure to include your policy number on all claim forms. You can find your policy number on the policy specifications page in your policy information package, or on your personalized ID card.
Make sure you’ve attached all the receipts supporting your claim, and that all receipts are originals. We cannot accept photocopies. Your original receipts will not be returned. You will, however, receive an explanation of benefits for your records.
For help with completing a form, contact the individual health unit.
Unless you’ve chosen to have payment sent directly to your service provider (dentist, chiropractor, etc.), Great-West will mail all cheques to your home address with a complete explanation of benefits paid.
You may also choose to have claims paid to you by direct deposit.
Individual health prior authorization form
Download the individual health prior authorization form. Opens in a new window
Important: Adobe Reader XI or higher is required in order to fill out and save a completed form. To download the most recent free version of Adobe Reader XI go to: Adobe Acrobat ReaderOpens a new website in a new window.
General information for Prior authorization drugsOpens in a new window
Certain prescription drug claims need to be approved before we can consider reimbursement. If your benefits plan covers the drug you're being prescribed and you want to be considered for coverage:
- Read the document under "General information for Prior authorization drugs".
- Print the individual health prior authorization form.
- Ask your attending physician to complete it.
- Send the completed form to us by mail, fax or email.