Individual Health forms

If you’re covered under Sonata, PlanDirect or Prelude, learn how to make a claim, find provincial third-party agreement forms or sign up for direct deposit.

Claims and COVID-19

Due to the uncertainty of the evolving COVID-19 situation, there could be delays in processing and paying paper claims. Before you submit a paper claim, check if you can submit your claim online through GroupNet for plan members. It’s the fastest way to ensure we can process and pay your claim. Sign in and select make a claim and choose your claim type.

Please note that disability claims can’t be submitted through GroupNet. For these claims, see COVID-19 claims or standard claims.


Individual Health

To find out the status of your claim:

Find out which providers are able to submit your claims electronically at the point of service.